What is the procedure to block SIM card?.

In order to get a new SIM card retaining the same mobile number, you can visit any Ncell centre or shop and fullow SIM replacement process You can immediately block your SIM card by calling to 9005, call centre service.

What should I do if I lose my SIM card or phone?.

Original citizenship and the customer him/herself should be present at the time of buying SIM You need to submit a subscription form along with one photocopy of citizenship, license or passport and a recent PP size photo.

What are the documents required to buy a new SIM card?.

Loyalty bonus is the bonus balance provided to customers upon every recharge. Higher the SIM age, higher is the loyalty bonus.

Are there any benefits based on the SIM age?.

SIM card age means the period from the date of SIM activation till the current day.

What is the process to check age of my SIM card in network?.

Only main balance can be used to purchase data pack or activate any service.

Can I buy data pack or activate any service using bonus balance?.

The resource having least validity will be used first.

Which bonus balance will be used first if I have multiple resources or Bonus balance?.

Only after your bonus balance is used up for all on net service usage then, charging occurs from main balance. But, bonus balance can be used for services within Ncell network like on net call, SMS, data etc. Main balance can be used for any services like call, data or to activate services/packs.

What is the difference between main and bonus balance?.

In order to check balance, please dial *901# or send blank SMS to 90011. Please follow us on our social media pages to get latest updates, offerings and support. Just us send an email to and our customer service representatives will be there for your support. Please go to or to send us a private message. You can send private messages, comment or post on our Ncell Facebook Page. To chat with our customer service representatives, please click on Chat box at the bottom of this page. Calling from other operators will be charged as per the standard tariff determined by the operator. You will get 30 calls free every month to talk to the Call Center representative standard charges will be applicable after 30 calls.

Please note: Calls to IVR (900/9005) is free of charge.

Our dedicated team at our Call Center is ready to assist with any of your queries.

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